Customizing transaction processing in a computer application

ABSTRACT

Techniques enable a user, such as a business analyst or a system administrator, to define business process rules that control the processing of transaction data by a computer application and to assign a collection of business process rules to one of multiple predefined points in a business process of a computer application. At runtime, when the computer system executing the computer application reaches a point in a business process that is associated with a collection of user-defined business process rules, the computer system executes the business process rules. In this manner, a customized process represented by user-defined business process rules is able to be added to a computer application.

CROSS REFERENCE TO RELATED APPLICATIONS

This application claims the benefit of U.S. Provisional Application No.60/618,184, filed Oct. 14, 2004 and titled CUSTOMIZING TRANSACTIONPROCESSING IN A COMPUTER APPLICATION, which is incorporated by referencein its entirety.

TECHNICAL FIELD

This description relates to techniques for customizing transactionprocessing performed by computer systems.

BACKGROUND

Enterprise information technology (IT) systems often are used to manageand process business data. To do so, a business enterprise may usevarious application programs running on one or more enterprise ITsystems. Application programs may be used to process businesstransactions, such as taking and fulfilling customer orders, providingsupply chain and inventory management, performing human resourcemanagement functions, and performing financial management functions.Application programs also may be used for analyzing data, includinganalyzing data obtained through transaction processing systems. In manycases, application programs used by a business enterprise are developedby a commercial software developer for sale to, and use by, manybusiness enterprises.

An application program may be customized to meet the specificrequirements of the environment in which the application program isoperating. For example, an application program running on a computersystem may be customized to meet the specific requirements of a group ofusers, such as a particular business enterprise or a particulardepartment in a company. Examples of such customization includecustomization of the data model, the process model, or the userinterface of the application. Customization of an application programmay require knowledge of the data model, the process model, and/or theuser interface of the application program. Customization of anapplication program also may require knowledge of programming techniquesused to develop the application program.

One approach to customizing an application program is by modifying thecomputer programs of the application program. Another approach is todevelop a second application program that performs a customized processand integrate the second application program with the originalapplication program, for example, by exchanging data between the second,custom-developed application program and the original applicationprogram.

SUMMARY

Generally, the described techniques enable a user, such as a businessanalyst or a system administrator, to define business process rules thatcontrol the processing of transaction data by a computer application andto assign a collection of business process rules to one of multiplepredefined points in a business process of a computer application. Atruntime, when the computer system executing the computer applicationreaches a point in a business process that is associated with acollection of user-defined business process rules, the computer systemexecutes the business process rules. In this manner, a customizedprocess represented by user-defined business process rules is able to beadded to a computer application.

In one general aspect, techniques are provided for defining a customcomputer-executed business process for a particular business enterprise.A generic component includes instructions that, when executed, causetransaction data to be processed in a manner that is applicable to manydifferent business enterprises. A rule handling component includes datastructures and instructions that, when executed, enable a person todefine information that controls the manner of processing transactiondata that is applicable to a particular business enterprise. The datastructures in the rule handling component include a rule collection datastructure to store rule collection data, a rule data structure to storerule data, and a rule condition data structure to store rule conditiondata. A rule entry in the rule data structure includes an executionportion that identifies processing of transaction data to be performedwhen a rule condition associated with the rule entry is met. At leastone entry in the rule data structure relates to at least one entry inthe rule collection data structure. A rule condition entry in the rulecondition data structure includes a condition portion that definesconditions for which the execution portion of a related rule entry is tobe executed. At least one entry in the rule condition data structurerelates to at least one entry in the rule data structure. The rulehandling component enables a person to identify information for storagein entries in i) the rule collection data structure, ii) the rule datastructure, and iii) the rule condition data structure. The rule handlingcomponent also enables a person to associate at least one entry in therule collection data structure with an execution point in a transactionprocess identified in the generic component.

Implementations may include one or more of the following features. Forexample, data structures in the rule handling component may include acollection link data structure to store collection link data. Acollection link entry in the collection link data structure may includean association between a rule entry in the rule data structure and arule collection entry in the rule collection data structure. The rulehandling component may enable a person to associate the rule entry inthe rule data structure with the rule collection entry in the rulecollection data structure.

The data structures in the rule handling component may include a rulelink data structure to store rule link data. A rule link entry in therule link data structure may include an association between a rule entryin the rule data structure and a rule condition entry in the rulecondition data structure. The rule handling component may enable aperson to associate the rule entry in the rule data structure with therule condition entry in the rule condition data structure.

The data structures in the rule handling component may include a rulesub-condition data structure to store rule sub-condition data. A rulesub-condition entry in the rule sub-condition data structure may includea sub-condition portion. The sub-condition portion may define asub-condition that is associable with a rule condition for which theexecution portion of a related rule entry is to be executed. At leastone entry in the rule sub-condition data structure may relate to atleast one entry in the rule condition data structure. The rule handlingcomponent may enable a person to identify information for storage inentries in the rule sub-condition data structure.

The data structures in the rule handling component may include a rulecondition link data structure to store rule condition link data. A rulecondition link entry in the rule condition link data structure mayinclude an association between a rule condition entry in the rulecondition data structure and a rule sub-condition entry in the rulesub-condition data structure. The rule handling component may enable theperson to associate the rule condition entry in the rule condition datastructure with the rule sub-condition entry in the rule sub-conditiondata structure.

The data structures in the rule handling component may include anapplication execution point data structure to store applicationexecution point data. An entry in the application execution point datastructure may identify an execution point in a transaction processidentified in the generic component. The data structures also include anexternal execution point data structure to store external executionpoint data. At least one entry in the external execution point datastructure may relate to at least one entry in the rule collection datastructure and may relate to at least one entry in the applicationexecution point data structure. The rule handling component may enable aperson to associate at least one entry in the rule collection datastructure with at least one entry in the external execution point datastructure.

The rule handling component may enable a person to associate at leastone entry in the external execution point data structure with at leastone entry in the application execution point data structure.

The data structures in the rule handling component may include anexternal link data structure to store external execution point linkdata. The entry in the external link data structure may include anassociation between an entry in the external execution point datastructure and a rule collection entry in the rule collection datastructure.

The data structures in the rule handling component may include anapplication link data structure to store application execution pointlink data. An entry in the application link data structure may includean association between an entry in the external execution point datastructure and an entry in the application link data structure. A secondgeneric component may cause transaction data applicable to the secondgeneric component to be processed in a manner that is applicable to manydifferent business enterprises. The rule handling component may enable aperson to associate at least one entry in the rule collection datastructure with an execution point in a transaction process identified inthe second generic component.

In another general aspect, techniques are provided for another aspect ofdefining a custom computer-executed business process for a particularbusiness enterprise. A generic component includes generic dataattributes and causes generic transaction data to be processed in amanner that is applicable to many different business enterprises. A rulehandling component includes data structures and causes transaction datato be processed in a manner that is applicable to a particular businessenterprise. The data structures in the rule handling component include arule collection data structure to store rule collection data, a ruledata structure to store rule data, and a rule condition data structureto store rule condition data. A rule entry in the rule data structureincludes an execution portion that identifies processing of transactiondata to be performed when a rule condition associated with the ruleentry is met. At least one entry in the rule data structure relates toat least one entry in the rule collection data structure. A rulecondition entry in the rule condition data structure includes acondition portion that defines conditions for which the executionportion of a related rule entry is to be executed. At least one entry inthe rule condition data structure relates to at least one entry in therule data structure. The rule handling component determines whether acondition portion of a rule condition entry in the rule condition datastructure is met, and in response to a determination that the conditionportion is met, perform an execution portion of a rule entry in the ruledata structure that is related to the rule condition entry.

Implementations may include one or more of the features noted above andone or more of the following features. For example, a custom componentmay include custom attributes that are not included in the generic dataattributes. At least one entry in the rule structure may include anexecution portion that references one or more of the custom attributes.At least one entry in the rule condition structure may include acondition portion that references one or more of the custom attributes.

In another general aspect, techniques are provided for another aspect ofdefining a custom computer-executed business process for a particularbusiness enterprise. A generic component includes generic dataattributes and causes generic transaction data to be processed in amanner that is applicable to many different business enterprises. A rulehandling component includes data structures and causes transaction datato be processed in a manner that is applicable to a particular businessenterprise. The data structures in the rule handling component include arule collection data structure to store rule collection data, a ruledata structure to store rule data, and a rule condition data structureto store rule condition data. A rule entry in the rule data structureincludes an execution portion that identifies processing of transactiondata to be performed when a rule condition associated with the ruleentry is met. At least one entry in the rule data structure relates toat least one entry in the rule collection data structure. A rulecondition entry in the rule condition data structure includes acondition portion that defines conditions for which the executionportion of a related rule entry is to be executed. At least one entry inthe rule condition data structure relates to at least one entry in therule data structure. The rule handling component enables a person toidentify one of multiple pre-defined functions to be included in anexecution portion of a rule entry in the rule data structure or to beincluded in a condition portion of a rule condition entry in the rulecondition data structure.

Implementations may include one or more of the features noted above andone or more of the following features. For example, one of thepre-defined functions may be a function to access a type of data.Accessing the type of data may involve accessing at least two dataelements that are stored in a different data structures. Another of thepre-defined function may be a function to store data elements indifferent data structures.

In yet another general aspect, techniques are provided for anotheraspect of customizing a computer-executed business process for aparticular business enterprise. A generic component includes genericdata attributes and causes generic transaction data to be processed in amanner that is applicable to many different business enterprises. A rulehandling component includes data structures and causes transaction datato be processed in a manner that is applicable to a particular businessenterprise. The data structures in the rule handling component include arule collection data structure to store rule collection data, a ruledata structure to store rule data, and a rule condition data structureto store rule condition data. A rule entry in the rule data structureincludes an execution portion that identifies processing of transactiondata to be performed when a rule condition associated with the ruleentry is met. At least one entry in the rule data structure relates toat least one entry in the rule collection data structure. A rulecondition entry in the rule condition data structure includes acondition portion that defines conditions for which the executionportion of a related rule entry is to be executed. At least one entry inthe rule condition data structure relates to at least one entry in therule data structure. The rule handling component enables a person toindicate one or more search attributes. The rule handling componentsearches in the entries of one or more of i) the rule collection datastructure, ii) the rule data structure, and iii) the rule condition datastructure to identify one or more entries that match the one or moresearch attributes. The rule handling component displays the identifiedone or more entries that match the one or more search attributes.

Implementations may include one or more of the features noted above andone or more of the following features. For example, the data structuresmay include a rule sub-condition data structure to store rulesub-condition data. A rule sub-condition entry in the rule sub-conditiondata structure may include a sub-condition portion. The sub-conditionportion may define a sub-condition that is associable with a rulecondition for which the execution portion of a related rule entry is tobe executed. At least one entry in the rule sub-condition data structuremay relate to at least one entry in the rule condition data structure.The rule handling component may search in the entries of the rulesub-condition data structure to identify one or more entries that matchthe one or more search attributes.

In yet another general aspect, techniques are provided for anotheraspect of customizing a computer-executed business process for aparticular business enterprise. A generic component includes genericdata attributes and causes generic transaction data to be processed in amanner that is applicable to many different business enterprises. A rulehandling component includes data structures and causes transaction datato be processed in a manner that is applicable to a particular businessenterprise. The data structures in the rule handling component include arule collection data structure to store rule collection data, a ruledata structure to store rule data, and a rule condition data structureto store rule condition data. A rule entry in the rule data structureincludes an execution portion that identifies processing of transactiondata to be performed when a rule condition associated with the ruleentry is met. At least one entry in the rule data structure relates toat least one entry in the rule collection data structure. A rulecondition entry in the rule condition data structure includes acondition portion that defines conditions for which the executionportion of a related rule entry is to be executed. At least one entry inthe rule condition data structure relates to at least one entry in therule data structure. The data structures also include an applicationexecution point data structure to store application execution pointdata. An entry in the application execution point data structureidentifies an execution point in a transaction process identified in thegeneric component. The data structures also include an externalexecution point data structure to store external execution point data.At least one entry in the external execution point data structurerelates to at least one entry in the rule collection data structure, andrelates to at least one entry in the application execution point datastructure. When an indication is received that an application executionpoint is reached in a transaction process identified in the genericcomponent, the rule handling component determines whether an entry inthe external execution point data structure relates to the reachedapplication execution point. In response to a determination that anentry in the external execution point data structure relates to thereached application execution point, the rule handling componentdetermines whether an entry in the rule collection data structure isrelated to the entry in the external execution point data structure. Therule handling component, in response to a determination that an entry inthe rule collection data structure is related to the entry in theexternal execution point data structure, takes several steps includingi) identifying a rule entry in the rule data structure that is relatedto the entry in the rule collection data structure, ii) identifying arule condition entry in the rule condition data structure that isrelated to the rule entry in the rule data structure, iii) determiningwhether a condition portion of a rule condition entry in the rulecondition data structure is met, and iv) in response to a determinationthat the condition portion is met, performing an execution portion of arule entry in the rule data structure that is related to the rulecondition entry.

Implementations may include one or more of the features noted above andone or more of the following features. For example, the data structuresmay include a rule sub-condition data structure to store rulesub-condition data. A rule sub-condition entry in the rule sub-conditiondata structure may include a sub-condition portion that defines asub-condition that is associable with a rule condition for which theexecution portion of a related rule entry is to be executed. At leastone entry in the rule sub-condition data structure relates to at leastone entry in the rule condition data structure. The rule handlingcomponent may determine whether a sub-condition portion of a rulesub-condition entry in the rule sub-condition data structure is met, andonly in response to a determination that the sub-condition portion ismet, perform an execution portion of a rule entry in the rule datastructure that is related to the rule condition entry.

In another general aspect, techniques are provided for another aspect ofdefining a custom computer-executed business process for a particularbusiness enterprise. A generic component includes generic dataattributes and causes generic transaction data to be processed in amanner that is applicable to many different business enterprises. A rulehandling component includes data structures and causes transaction datato be processed in a manner that is applicable to a particular businessenterprise. The data structures in the rule handling component include arule collection data structure to store rule collection data, a ruledata structure to store rule data, and a rule condition data structureto store rule condition data. A rule entry in the rule data structureincludes an execution portion that identifies processing of transactiondata to be performed when a rule condition associated with the ruleentry is met. At least one entry in the rule data structure relates toat least one entry in the rule collection data structure. A rulecondition entry in the rule condition data structure includes acondition portion that defines conditions for which the executionportion of a related rule entry is to be executed. At least one entry inthe rule condition data structure relates to at least one entry in therule data structure. The rule handling component determines whether acondition portion of a rule condition entry in the rule condition datastructure is met. In response to a determination that the conditionportion is met, the rule handling component performs an executionportion of a rule entry in the rule data structure that is related tothe rule condition entry. The rule handling component generates andstores a protocol entry in the rule protocol data structure thatcorresponds to the rule condition entry.

Implementations may include one or more of the features noted above andone or more of the following features. For example, a custom componentmay include custom attributes that are not included in the generic dataattributes. A protocol entry in the rule protocol data structure mayinclude one or more custom attributes. The rule handling component maydisplay one or more protocol entries in the rule protocol data structurethat relate to a particular data object. A protocol entry may include anindication whether a sub-condition portion associated with the entry inthe rule sub-condition data structure was met, and an execution statusindicating results when the sub-condition portion was met.

The techniques for enabling a user to define business process rules thatare later executed at a predefined point in a previously defined processof a computer application are useful. For example, a user, such as abusiness analyst or system administrator rather than a computerprogrammer, may be able to define and revise business process rules fora computer application. This may be particularly useful in a businesscontext in which a large number of business process rules (perhaps,hundreds or even thousands of rules) are used by a business entity wherethe business process rules used are not supported by the originalcomputer application. The techniques also may be particularly useful tomake modifications to a business process performed by a complex computerapplication, such as an enterprise application sold or licensed by acommercial software developer. In such a case, a user may not be able toaccess the computer program or programs of the commercial software inorder to modify the commercial software. Even when a user may be able todo so, however, the user may not know, or be able to readily discern,which technical feature of the computer application (such as aparticular object attribute or a particular user interface) should bemodified to add a desired customized process to the computerapplication. This may be particularly true when a business process (suchas placing an order, fulfilling a sales order, or managing a customerreturn of a purchased item) of the computer application includes a largenumber of user interfaces (such as screens, panes or windows) andcomplex data objects that are stored across multiple data structures(such as database tables).

Implementations of any the techniques discussed above may include amethod or process, a system or apparatus, or computer software on acomputer-accessible medium. The details of one or more implementationsof the invention are set forth in the accompanying drawings and thedescription below. Other features, objects, and advantages of theinvention will be apparent from the description and drawings, and fromthe claims.

DESCRIPTION OF DRAWINGS

FIG. 1 is a block diagram of a system incorporating various aspects ofthe invention.

FIGS. 2A-2C are block diagrams illustrating example data structures foruse in defining a business process rule and using the business processrule to process transaction data.

FIG. 3 is a flow chart of a process for defining a business processrule.

FIGS. 4 and 5 are block diagrams of example user interfaces for definingand viewing business process rule information.

FIG. 6 is a flow chart of a process for executing a business processrule defined by a user.

FIGS. 7 and 8 are block diagrams of example user interfaces fordisplaying information about execution of a business process rule.

FIG. 9 is a flow chart of a process for manual investigation of theresults of execution of a business process rule.

FIG. 10 is a block diagram of an example user interface for manualinvestigating the results of execution of a business process rule.

Like reference symbols in the various drawings indicate like elements.

DETAILED DESCRIPTION

FIG. 1 shows a block diagram of a system 100 of networked computers,including a computer system 110 having a rule processing component 115that is able to apply user-defined business process rules to transactiondata created and revised in a transaction processing component 120. Ingeneral, a user, such as a business analyst or a system administratorwho need not necessarily be a computer programmer, uses a computersystem 125 to access the computer system 110 over a network 127 tocreate and revise business process rules used to control processing oftransaction data and to assign a collection of the user-defined businessprocess rules to one of multiple predefined points in a business processperformed by the transaction processing component 120. A user uses acomputer system 129 to create and revise transaction data that isprocessed by the transaction processing component 120 according to theuser-defined business process rules.

More particularly, the system 100 includes the computer systems 110, 125and 129, all of which are capable of executing instructions on data andall of which are interconnected via the network 127. Examples of thenetwork 127 include the Internet, wide area networks (WANs), local areanetworks (LANs), or any other wired or wireless network. The businessanalyst system 125 and the end-user system 129 each may be ageneral-purpose computer that is capable of operating as a client of theapplication program (such as a desktop personal computer, a workstation,or a laptop computer running an application program), or a morespecial-purpose computer (such as a device specifically programmed tooperate as a client of a particular application program). For brevity,FIG. 1 illustrates only a single business analyst system 125 and asingle end-user system 129 for system 100. However, actualimplementations may include multiple business analyst and end-usercomputer systems.

The computer system 110 may be a general-purpose computer or aspecial-purpose computer. The computer system 110 includes a ruleprocess component 115 and a transaction process component 120. Aparticular portion of data, here referred to as business objects 132,are stored on the computer system 110 and includes multiple businessobjects. Each business object in business objects 132 is a collection ofdata attribute values, and typically is associated with a principalentity represented in a computing device or a computing system. Examplesof a business object include information about a customer, an employee,a product, a business partner, a product, a sales invoice, and a salesorder. Business objects associated with a principal entity may bereferred to as master data. Some implementations make a distinctionbetween a master data object that refers to a principal entity and atransaction object that refers to a master data object. For example, asales order object may be a transaction object that refers to a customerobject, a type of master data object. A business object may be stored asa row in a relational database table, an object instance in anobject-oriented database, data in an extensible mark-up language (XML)file, or a record in a data file. Attributes are associated with abusiness object. In one example, a customer business object may beassociated with a series of attributes including a customer numberuniquely identifying the customer, a first name, a last name, anelectronic mail address, a mailing address, a daytime telephone number,an evening telephone number, date of first purchase by the customer, anddate of the most recent purchase by the customer. In another example, asales order business object may include a customer number of thepurchaser, the date on which the sales order was placed, and a list ofproducts, services, or both products and services purchased. In yetanother example, a return request business object may include a customernumber of the purchaser, an item number of the purchased item that thecustomer wishes to return, date on which the request was received, andan indication whether the return request was approved.

The transaction processing component 120 of the computer system 110 maybe a computer application. In one example, the transaction processingcomponent 120 may be a commercial computer application that is developedand licensed (or sold) by a commercial software developer that isdifferent from the business entity that uses the system 100. In anotherexample, the transaction processing component 120 and the ruleprocessing component 115 are part of a suite of commercial computerapplications that are developed and licensed (or sold) by a commercialsoftware developer for use by multiple, different business entities. Thebusiness entity that uses the system 100 may be referred to as acustomer of the commercial software developer. In such a case, thetransaction processing component 120 also may include customized data134 that includes attributes and attribute values that are defined bythe customer. The customized data 134 also may be referred to as customdata or customer data. In one example, a commercial software developermay include a database table (or other type of data structure) that isassociated with a particular type of master data. A computer programmermay add customized data to the computer application by adding attributesto the database table. The database table may be referred to as acustomizing database table. The computer application displays, andenables an end-user to modify, values of the attributes in the databasetable when master data objects with which the database table areassociated are displayed and modified.

A business object is processed by instructions 136 for applicationtransaction processing. The instructions 136 define one or more businessprocesses that are performed by the computer application. Theinstructions 136 may include the computer programs used by thetransaction processing component 120 to perform the computerapplication. The transaction processing component 120 also includesinstructions 138 for detecting execution points that are defined for abusiness process performed by the application transaction processing136, as described more fully later.

The rule processing component 115 of the computer system 110 includes arule repository 140 for storing business process rules 142 created andrevised by users. A business process rule includes a condition portionand an execution portion. The condition portion identifies theconditions under which actions identified by the execution portion areperformed.

In one implementation, the rule execution portion identifies a computerprogram that is initiated when the condition is met. Rules 142 in therule repository 140 are created and revised by users using a process 150to define rules that is described more fully below.

A business process rule may represent, or help to represent, anoperating procedure or policy of a business. One example of a businessprocess rule is that checks, verifies or validates data (such asverifying that a day that occurs in the month of January is between 1and 31). Another example of a business process rule is a collection ofbusiness process rules that are conditionally executed to control acomplex or multiple step process that influences data. For example, amultiple-step return process may involve two return locations in whichthe first location does a rough inspection only checking x and a secondlocation performs a subsequent inspection including checking y andcreating a new data entry, record or document stored in the transactionprocessing component 120. In another example, a rule may determinewhether a value of return request is sufficient to allow the return. Anitem may only be returned if the value of the item, or the cumulativevalue of the items, meets or exceeds a particular threshold value. Inanother example, a rule may determine whether a value of a returnrequest is sufficient to allow the return that is based on thegeographic location from which the return is sent. For example, a rulemay reflect that in a particular geographic region (for example, fromSweden) there is a particular return value threshold, whereas there maybe another return value threshold for returns made from anothergeographic region (for example, from Germany).

In some implementations, a rule condition of a rule may be a complexcondition that includes a reference to a condition of another rule. Forexample, a rule condition may include a condition that referencesanother rule and a new condition. In another example, a rule conditionmay include references to multiple other rules. When multiple rules arecombined in a rule condition, the rules in the complex condition may bejoined by an “and” operator that requires all of the rules referenced inthe rule condition to be true or may be joined by an “or” operator thatrequires only one of the multiple rules to be true to trigger theperformance of the actions identified by the execution portion of therule. The ability of a rule condition to reference another rule enablesa user to define a rule (or part of a rule) once and use the rulemultiple times. This may be particularly useful when rules are complex.For example, customized processes may treat certain types of customersdifferently than other types of customers. Preferential treatment may beprovided, for example, to a valuable or loyal customer. Such a customer(who may be referred to as a trustworthy customer) may be extendedcredit when other customers are not extended credit, or a trustworthycustomer may be provided with a different amount of credit than acustomer who is not deemed to be trustworthy customer. A trustworthycustomer may be permitted to return items that other customers are notallowed to return. In such a case, a rule that defines a trustworthycustomer may be used in a variety of customized processes or multipletimes in a particular customized process. In one example of a rule thatdefines a trustworthy customer, a rule may check a customer typeindicator in a customer record. In another example, a rule to determinewhether a customer is trustworthy may include a complex process thatrequires the execution of a data mining analysis or a business warehouseprocess over historical transaction data to determine whether thecustomer is trustworthy.

In another example, a customized process may execute different steps forselling a dangerous item or allowing a dangerous item to be returned.Whether an item is dangerous may be defined in a rule condition that isused in multiple processes or multiple times in a single process. In oneexample, an item may be dangerous because of a property of the item—forexample, the item is explosive. In another example, an item may bedangerous only relative to a particular geographic region to which, orfrom which, the item is being shipped. For example, particular typesfireworks are legal in some geographic areas of the United States andare not legal in other areas. Thus, it may be useful to use a rule thatdefines whether an item is dangerous in multiple customized processes ormultiple times in a customized process.

In one example implementation of how a rule condition may referenceanother rule condition, a rule condition may be defined based on rulesub-conditions that are linked by Boolean operators, such as “and” and“or.” A condition portion of a rule may be stored in one or more datastructures that are separate from the rule data structure that storesthe execution portion of the rule. Storing conditions and sub-conditionsthat may be used to make up a condition of a rule separately from theexecution portion of the rule may be useful when a large number of rulesare used. For example, a rule condition or a rule sub-condition may bedefined once and used by multiple rules. When the rule condition or rulesub-condition is revised, the rule condition (or rule sub-condition)need only be changed once. This may help reduce the human effortrequired to create and revise rules, particularly in a context wherethere are a large number of rules or where rule conditions frequentlychange. A rule sub-condition also may be referred to as a partial rule.

In some implementations, a rule may include customized data 134. Thus, acustomized process may be defined that uses customized data 134. In oneexample, a rule may allow a return to be approved only when the item tobe returned is under warranty. A warranty indication for an item may beincluded as a customized attribute in a customizing database table. Thewarranty indicator may be used in a rule condition. In another example,to determine whether the part is under warranty, an external warrantysystem may need to be queried by the rule to determine whether the partserial number is listed in the warranty system as being under warranty.

The rule repository also includes collections 144 of business processrules. A collection of business process rules also may be referred to asa rule profile. A rule collection is associated with one of multipleuser-accessible execution points in a process defined by the transactioncomponent 120. In some implementations, a user is able to access onlysome (but not all) of the execution points defined in a process of acommercial software program. In other words, in some implementations, anexecution point to which the collection of rules is assigned is anexternal execution point that is mapped to one of multiple internalbusiness process execution points that are not otherwise accessible tothe user.

A rule collection in collections 144 also is associated with an objecttype that controls the use of the rules in the collection. An objecttype may be used as a proxy of a process type that defines the type ofdata needed for a process. For example, a sales order requires a ship-toaddress, a return request requires a ship-from address, and a salesopportunity requires neither a ship-to address or a ship-from address.An object type, for example, may be a sales offer or opportunity, anactivity, a return request, or a sales order. Thus, the object typeassigned identifies processing to be performed—such as processingperformed for a sales offer, or processing performed for a sales order.

In some implementations, a rule collection may be associated withmultiple object types. This may be particularly useful in an computerapplication that includes a process for different types of data. Such acombination or mixed process, for example, may define the data and stepsto be performed for processing a document that includes informationabout two sales opportunities and a sales order that defines the dataand steps.

The rule processing component 115 also includes data 145 related toexecution of a business processing rule for a particular businessobject. The data 145 may be referred to as rule execution protocol data.The rule execution protocol data 145 enables a user to monitor theresults of rule execution and, when necessarily, to correct the resultof misappropriate application of a business process rule by enabling auser to selectively deactivate a rule as to a particular businessobject.

In one implementation, the rule execution protocol is a data structurethat includes one line for each rule in a rule collection that isexecuted for a business object. Each entry in that implementation ofrule execution protocol data 145 includes an execution point at whichthe rule executed, a condition used to trigger the execution of therule, name or other type of identifier for the object for which the rulewas executed, whether the rule successfully executed, and commentsinserted during the execution of the rule. A comment may be insertedduring execution of the rule based on a comment that is defined in theexecution portion of the rule to be inserted in the rule executionprotocol data under particular conditions.

In some implementations, customized data used by a rule may be includedin the rule execution protocol data. For example, customized data mayinclude 1) attributes that are not included in the original computerapplication developed by a commercial software developer or 2)attributes that are added for a particular group of users in aproprietary computer application. The customized data included in therule execution protocol data may be used by the condition portion of therule, the execution portion of the rule, and/or both the condition andexecution portions of the rule. The rule execution protocol data is ableto be displayed by instructions 159 for rules that are executed tosupport user investigation, such as an inquiry as to why a rule failedwith regard to a particular business object. In sum, a user may be ableto extend the rule execution protocol by adding customized data to therule execution protocol. Then, when the rule execution protocol entry isdisplayed, the customized data values also are displayed and availableto help the user determine investigate how the rule was processed as toa particular business object.

In one example, the rule execution protocol defines the data structurefor rules processed by rule processing component 115. The data structureincludes a portion that is reserved for customer-defined data. A user,such as a business analyst or a system administrator defining a rule,uses a predefined function to identify data from external systems orcustomized data, such as customized data 134, to be included in thecustomer-defined data portion of the rule execution protocol. After thecustomer-defined data is identified, a rule or rules may be defined thatinclude the customer-defined data as part of a rule condition or as partof a rule execution method.

Turning now to a discussion of the executable instructions 150-159included in the rule processing component 115, instructions 150 fordefining a business process rule are included in the rule processingcomponent 115. An example of instructions 150 includes code segments fordisplaying and controlling a user interface that enables a user tocreate and/or revise a business process rule, as described more fullylater. In one implementation, the instructions 150 display a userinterface that enables a user to define a rule having a conditionportion and an execution portion that is executed when the condition isfulfilled, to bundle or associate one or more rules into a rulecollection, and to assign the rule collection to an execution point,which is detectable by the transaction processing component whentransaction data are processed.

In some implementations, the user interface of the define rule process150 also allows a user to use one or more predefined functions 152 in arule. An example of a predefined function in functions 152 is a methodoperable on a type of a business object. Typically, a predefinedfunction enables a business object to be accessed or a attribute valueassociated with the business object to be set. The ability to usepredefined functions 152 in a rule may be particularly useful when acomputer application uses a complex data model, such as when a businessobject is stored across multiple database tables or structures. Thesefunctions generally relates to data access and store capabilities.Examples of predefined functions include a function for accessing datafor a currently selected product, a function for accessing access datafor a currently selected business partner, a function for accessingaccess data for a currently selected order item, or a function foraccessing particular data fields (such as order date) in a particularbusiness object type. In another example, a function may set aparticular data field, such as set the order date to the current date.

A function in functions 152 may be identified by the user defining abusiness process rule as an action to be performed as part of theexecution portion of the business process rule or, in someimplementations, as an aspect of the condition portion of the businessprocess rule condition to be performed. When a data model is complex,the ability of use a predefined function may be particularly useful tohide data model complexity. In some implementations, a user may berestricted from accessing or operating on data in the data model exceptas permitted by a predefined function.

In some implementations, the user interface of the define rule process150 also allows a user to search 154 for rules. More particularly, auser may identify a search criteria for a business process rule that mayinclude any business object attribute used to define a rule condition orexecution process to be performed when a rule condition is met. In someimplementations, the search process identifies related business processrules and presents the business process rules in context, as describedmore fully later. The ability for a user to search for a rule that maybe useful particularly when a rule condition (and/or sub-condition) maybe used in more than one rule. This may be particularly true when acomplex data structure is used to store rule execution portions, ruleconditions, and rule sub-conditions in separate data structures, asdescribed more fully later.

The rule processing component 115 also includes instructions 156 forexecuting rules in a rule collection. In general, when the transactioncomponent 120 detects a particular execution point in a process, therule processing component applies rules in a rule collection that isassociated with the detected execution point on the business objectbeing processed by the transaction component 120.

The rule processing component 115 also includes instructions 158 fordisplaying an entry of the rule execution profile data 145 thatindicates how a business process rule was applied to a particularbusiness object. In some implementations, the instructions 158 areoperable to enable a user to deactivate a rule as to the particularbusiness object—that is, a user is able to stop a particular businessprocess rule from being applied to a particular business object whilepermitting the business process rule to be enforced or otherwise appliedto other business objects.

By allowing a user to deactivate a particular rule selectively, strongerrules may be defined and applied than may be advisable if a user did nothave the capability to selectively deactivate a particular rule. Forexample, to help ensure that only correct data is automaticallyprocessed by the rules, more restrictive rules may be used with theexpectation that some of the automatically processed rejections are tobe investigated by a user (and likely to be overridden by the user) toensure that a transaction is not improperly processed. For example, in acontext where a very large number of orders are processed (such as 6,000orders per hour), it may be desirable to use more restrictive rules thatare more likely to reject a permitted transaction than to approve animpermissible transactions and have a user verify all, or a portion, ofthe rejected transaction and to selectively disable the application ofan overly strict rule in the context of a particular rejection to allowthe formerly rejected data to be processed, while permitting the rule tobe enforced as to all other data.

The rule processing component 115 also includes instructions 159 forinvestigating rule execution. An example of instructions 159 includescode segments for displaying and controlling a user interface thatenables a user, such as a business analyst, to display informationrelated to using business process rules to process a particular businessobject. In a context of a large number of customer-defined businessprocessing rules, the user needs to be able to see the results ofprocessing to support manual investigation of rejections from anautomated rule processing process.

In one example, a rule exists that a customer must return an item withinfour weeks of purchase. However, a particularly valuable customer missesthe deadline by one day and so the return object is rejected by theautomatic rule processing engine. A user with the manual investigatorrole is routed the rejection for analysis. After viewing the ruleprotocol, the user determines that the rule was missed by a small amountand by an important customer, so the user deactivates the rule thatcaused the return to be rejected so that the return can be processed.The rule remains in force as to all other transactions, including otherreturns of the same customer.

When the transaction processing component executes a process, thetransaction processing component monitors application transactionprocessing for a business object to detect an execution point for whicha rule collection is associated. When an external execution point isdetected, the business process rules associated with the rule collectionare processed with respect to the business object. Instructions 159 forexecuting the rules associated with a rule collection are included. Asthe business process rule is executed, the rule processing componentcreates an entry in the rule execution profile data 145. In someimplementations, the rule execution portion may be operable to set astatus indicating that processing of the business object requires manualinvestigation.

After rule processing is complete, a user is permitted to display therule execution protocol data related to the rule and/or the rules in therule collection executed for the business object. In someimplementations, the user is permitted to display customer-specificdata, which may help the user understand the results of rule execution.A user also may be permitted to selectively deactivate a rule withrespect to only the business object processed.

Providing a rule processing component that allows a user to identify andadd business process rules to a complex computer application enables abusiness enterprise operating the computer application to control therule modifications and reduces the complexity of adding rules to acomplex computer application. This, in turn, helps to reduce the cost ofcustomizing the computer application and reduce the total cost ofownership of the computer application. In addition, the techniquesenables a business enterprise to appropriately and more accuratelycustomize the computer application so that the computer application moreaccurately reflects the business entity's preferred business process.

Moreover, in some contexts, a business enterprise may have may one ormore staff members who are responsible for revising business processrules in a computer application on a frequent basis (such as daily orweekly) because of the volatility, quantity and/or complexity ofbusiness process rules used by the business enterprise. This may beparticularly true when a computer application is used by a businessenterprise that provides highly customized services to customers, suchas may occur in the construction vehicle market or automobile market. Insuch a context, a business enterprise may use different rules fordifferent customers and have complex business processes, which mayrequire a large number of business process rules to be created andrevised on an ongoing basis. In such a context, it may be very difficultimplement the required business process rules by developing customizedcomputer programs.

As illustrated, the rule processing component 115 and the transactionprocessing component 120 are logically decoupled and reside on the samecomputer system 110, though this need not necessarily be so. In someimplementations, the rule processing component 115 and the transactionprocessing component 120 may reside on different computer systems and bephysically decoupled from each other. Similarly, only some aspects ofrule processing component 115, such as the rule repository 140, may bephysically decoupled from the transaction processing component 120. Insome implementations, aspects of the rule processing component 115 maybe more closely integrated with the transaction processing component120.

In some implementations, the system 100 may be an enterprise IT systemthat includes multiple transaction processing components, each of whichmay be separate computer applications. The rule processing component 115may be used to create and apply rules to more than one transactionprocessing component.

In one example, one transaction processing component may be a computerapplication for maintaining customer records, and another transactionprocessing component may be a computer application for creating salesorders placed by a customer. A call center agent may be able to accessboth of the sales order computer application and the maintain customerrecords computer application when responding to customer calls. Thisenables the call center agent to both place a sales order and update acustomer's record (such as by changing the customer's address) whenresponding to a particular customer call. In such a case, it may beuseful to define a collection of rules that use the updated customerrecord information in the sales order when the call center agent haschanged the customer's address after placing the sales order. Forexample, a collection of rules may be associated with a processingexecution point in the sales order computer application to checkcustomer data for the sales order. One rule in the rule collection mayresult in replacing the original customer data in the sales order withthe newly entered customer address data (when the rule condition thatthe customer address has changed is met). Thus, the system 100 may beused to define a customized process that is applied to multiple computerapplications.

In some implementations, a commercial software developer may providecommercial software for use by many different business enterprises thatincludes one or more transaction processing components (each of whichalso may be referred to as a generic component) and a rule processingcomponent (that also may be referred to as a rule handling component). Aparticular business enterprise may install the commercial software onone or more computer systems and use the rule processing component todefine and revise as necessary rules to control the execution of acustom business process that is not supported by the commercial softwareas provided by the commercial software developer. In this manner, abusiness enterprise may customize transaction processing in a computerapplication.

Before discussing the additional detail regarding the method by whichbusiness process rules are created and used, an example format that maybe used for business process rules, and collections thereof, is firstdescribed. FIGS. 2A-2C show example data structures 200A-200C forinformation related to business process rules in simplified form.Referring to FIG. 2A, in general, each entry in the data structure 200Ais able to store information about a rule collection object 210,information about a rule object 220, information about a rule conditionobject 230, information about an external execution point 240, andinformation about an application execution point 250. An applicationexecution point also may be referred to as an internal execution point.The object entries in the data structure 200A are related, or linked,through link entries in the data structure 200B, as described more fullylater.

The data structure 200A includes information 210 about a collection ofbusiness process rules. Each entry in the rule collection information210 includes an rule collection identifier 212 to uniquely identify anparticular collection of business process rules. The rule collectioninformation 210 also includes a type 214 that identifies a type ofprocess to which the particular collection of business process rulesapplies. In some implementations, the type 214 may indirectly identify atype of process. For example, a type 214 may identify a type of businessobject and, in so doing, indirectly identify a process that operates onthe type of business object. In some implementations, the type 214 alsomay identify the rule collection identifier as a rule collection objecttype. The rule collection information 210 optionally may include adescription 216 or a name, which may be helpful to describe the businesspurpose or objective for the rules in the rule collection.

The data structure 220 represents a rule and includes a rule identifier222 that uniquely identifies a particular business process rule added bya user. The rule information 220 also includes a description 224 or aname that may be helpful to describe the business purpose or objectivefor the rule. The rule information 230 also may include an executionportion 226 for the rule identified by the rule identifier 222. In oneexample, a computer program or executable function may be identified bythe execution portion 226. In some implementations, the executionportion 226 may identify one or more predefined functions, such as afunction of predefined functions 152 of FIG. 1.

In some implementations, rule information 220 may identify one or morecustom data attributes 227 to identify the types of data values (suchas, attributes, database columns, or data fields) to be displayed wheninformation about execution of the rule is displayed. For example,custom data attributes 227 may identify attributes in transaction data(e.g., a type of business object) that may be displayed, attributes inmaster data (e.g., a customer record) and/or custom data attributes thathave been added to the transaction application.

In some implementations, rule information 220 may include an indication228 concerning rule activation status—that is, whether or not the ruleis activated. The status indicator 228 controls whether the rule isexecuted for all of the business objects that are processed for the rulecollection that includes the rule.

The data structure 220A includes information 230 that represents a rulecondition that may be related to one or more rules. The rule conditioninformation 230 includes a rule condition identifier 232 that uniquelyidentifies a particular rule condition and a description 233 or a namethat helps to identify the rule condition. The rule conditioninformation 230 also includes a rule condition portion 233 thatidentifies rule sub-conditions (which also may be referred to as partialrules) that are linked by Boolean operators “and” and “or” in the rulecondition portion 233.

The data structure 220A includes information 235 that represents a rulesub-condition that may be related to one or more rule conditions. Therule sub-condition information 235 includes a rule sub-conditionidentifier 237 that uniquely identifies a particular rule sub-conditionand a rule sub-condition portion 238 that identifies a particular rulesub-condition. In some implementations, the rule sub-conditioninformation also may include a description or a name to help identifythe rule sub-condition.

In some implementations, the data structure 200A may include a conditionportion of the rule in rule information 220 in addition to, or in lieuof, using entries for rule condition information 230 and rulesub-condition information 237. Similarly, in some implementations, rulecondition information 230 may include the sub-condition portions inaddition to, or in lieu of, being linked to sub-condition portions inrule sub-condition information 237.

The data structure 200A also includes external execution pointinformation 240 that includes an external execution point identifier 242that uniquely identifies a particular external execution point to whicha user may associate one or more rule collections. The externalexecution point information 240 also includes a description 244 or aname that may be helpful to describe external execution point.

The data structure 200A also includes application execution pointinformation 250 that includes an application execution point identifier252 that uniquely identifies a particular application execution point towhich one or more external execution points may be associated. Theapplication execution point information 250 also includes a description254 or a name that may be helpful to describe external execution point.The application execution point information 250 also may include anapplication identifier 256 that identifies a particular application towhich the application execution point relates. This may be useful whenthe rule processing component is used for more than one computerapplication. An application execution point also may be referred to asan internal execution point.

Referring also to FIG. 2B, each link entry in data structure 200B isable to store information identifying two object entries in the datastructure 200A. More particularly, the link information 260 is able tostore an identifier 262 for an external execution point and anidentifier 264 for an application execution point to identify aparticular external execution point that is associated with a particularapplication execution point. An example of an external execution pointidentifier 262 is the external execution point identifier 242 ofexternal execution point information 240 of FIG. 200A, and an example ofan application execution point identifier is the application executionpoint identifier 252 of application execution point information 250 ofFIG. 200A. Through the link information 260, one or more externalexecution points, such as one or more entries in the execution pointinformation 240, can be associated with one or more applicationexecution points, such as one or more entries in the applicationexecution point information 250.

More particularly, each entry in link information 260 is able toassociate an entry in the external execution point information 240 withan entry in the application execution point information 250. By usingmultiple entries of link information 260, multiple external executionpoints are able to be associated with the same application executionpoint and/or multiple application execution points are able to beassociated with the same external execution point.

Generally, this is true for all of the link information 260-280. Someimplementations may programmatically or otherwise restrict theassociation of some or all of the information 210-250 in FIG. 2A. Forexample, in some implementations, an external execution point may bepermitted to be associated (or otherwise assigned) to only oneapplication execution point in each application.

Similarly, link information 265 is able to store an identifier 267 for arule collection and an identifier 268 for an external execution point.An example of an rule collection identifier 267 is the rule collectionidentifier 212 of rule collection information 210 of FIG. 200A. Throughthe link information 265, one or more rule collections, such as one ormore entries in the rule collection information 210, can be associatedwith one or more external execution points, such as one or more entriesin the execution point information 240.

Link information 270 is able to store an identifier 272 for a rulecollection and an identifier 274 for a rule. An example of an ruleidentifier 274 is the rule identifier 222 of rule information 220 ofFIG. 200A. Through the link information 270, one or more rulecollections, such as one or more entries in the rule collectioninformation 210, can be associated with one or more rules, such as oneor more entries in the rule information 220. Thus, a particular rule canbe used in multiple rule collections, and a rule collection can includemultiple rules.

Link information 275 is able to store an identifier 277 for a rule andan identifier 278 for a rule condition. An example of an rule conditionidentifier 278 is the rule condition identifier 232 of rule information230 of FIG. 200A. Through the link information 275, one or more rules,such as one or more entries in the rule information 220, can beassociated with one or more rule conditions, such as one or more entriesin the rule condition information 230. Thus, a particular rule conditioncan be used in multiple rules, and a rule can include multiple ruleconditions.

Link information 280 is able to store an identifier 282 for a rulecondition and an identifier 284 for a rule sub-condition. An example ofan rule sub-condition identifier 284 is the rule sub-conditionidentifier 237 of rule sub-condition information 235 of FIG. 200A.Through the link information 280, one or more rule conditions such asone or more entries in the rule condition information 230, can beassociated with one or more rule sub-conditions, such as one or moreentries in the rule sub-condition information 235. Thus, a particularrule sub-condition can be used in multiple rule conditions, and a rulecondition can include multiple rule sub-conditions.

The level of granularity provided in the data structures 200A and 200Bof FIGS. 2A and 2B may help to reduce the amount of human effortrequired to create and revise business process rules to control a customprocess. For example, a rule sub-condition need only be created once andmay be used in multiple rule conditions, each of which may be used inmultiple rules. In turn, each rule may be used in multiple rulecollections. Similarly, the level of granularity may help a user use asearch process to more easily identify a rule or a portion of a rule (acondition or a sub-condition) when a large number of rules are stored bythe data structures 200A and 200B.

Referring now to FIG. 2C, a data structure 200C is able to store ruleexecution protocol information 290 that describes the execution of arule (that is identified by rule identifier 291) on a particularbusiness object (that is identified by business object identifier 292).As described previously, at runtime, an entry in rule execution protocolinformation 290 may be created for each rule in a rule collection thatis processed for a particular business object at runtime. In someimplementations, an entry in rule execution protocol information iscreated for each rule condition that is processed at runtime. Similarly,some implementations may create an entry in rule execution protocolinformation for each rule sub-condition that is processed at runtime.Some implementations may only create an entry in the rule executionprotocol for rules, rule conditions or rule sub-conditions that are metat runtime.

The rule execution protocol information 290 includes an identifier 291for the rule execution protocol entry and an indication 294 whether allof the condition portions associated with the rule was met (e.g.,satisfied) and an execution status 295 that identifies one of multiplestatuses associated with the executed rule. For example, an executionstatus for a customize return process may include approved (indicatingthat the return is approved), rejected (indicating that the return isnot permitted or authorized), or manual investigation (indicating thatthe automated rule processing was unable to determine whether the statusis to be approved or rejected).

The rule execution protocol information 290 optionally also may includecustom attribute values (e.g., data values of custom attributes, fieldsor database columns that are identified by custom attributes 227 of theexecuted rule) and an activation status 297 with regard to theparticular business object processed (e.g., the business objectidentified by the business object identifier 293).

Referring to FIG. 3, the level of granularity provided in the datastructures 200A and 200B of FIGS. 2A and 2B enables a flexible processto create and revise business process rules. One example is a process300 of FIG. 3 for defining a collection of rules and a business processrule.

The process 300 may be performed by one or more processors in a system,such as, for example, the system 100 of FIG. 1. The processor isdirected by a method, script, or other type of computer program thatincludes executable instructions for performing the process 300.Examples of such a collection of executable instructions include thedefine rule process 150 of FIG. 1. The process 300 may be manuallyinitiated by a business analyst, a system administrator or another typeof user who desires to define a business process rule for laterexecution at runtime.

To add a custom process to a computer application, a person accesses auser interface displayed on a computer system that enables a user tocreate or revise rule information (such as defining one or more of theattributes included in an entry of rule information 220), rule conditioninformation (such as defining one or more attributes included for one ormore entries of rule condition information 230), and rule sub-conditioninformation (such as defining one or more of the attributes included inan entry of rule sub-condition information 240). The user-enteredinformation is received by the processor and stored as rule informationentries, rule condition entries, rule sub-condition entries and linkinformation entries, all of which may be implementations of datastructures 200A and 200B of FIGS. 2A and 2B.

For example, the processor may receive, from user input, an indicationof an execution portion of the rule. This may be accomplished, forexample, by a user keying a statement describing action to be taken whenthe condition identified in the condition portion is satisfied. In oneexample, a user may select an attribute from a displayed list ofattributes that are associated with a type of business object used inthe process to which the rule collection applies, and the user may keyan attribute value or may select an attribute value from a displayedlist of attribute values to be stored in the business object beingprocessing when the rule is executed. More likely, however, theexecution portion identifies a computer program or function (including apre-defined function made accessible to the user) that includesexecutable instructions to be performed when the condition portion ismet. Thus, the processor may receive a name of a computer program and alocation where the computer program is stored. In one example, theprocessor may receive a relative or absolute uniform resource locatorthat identifies a computer program and its location.

In another example, the processor also may receive an indication ofcustom attributes to be associated with a rule. This may be, forexample, an indication of transaction data (e.g., the business objectthat is being processed), an indication of master data (e.g., productinformation or customer information) that is related to the transactiondata being processed, or an indication of customer-specific data. In oneexample, the user may select from a displayed list of various types ofdata that may be displayable.

In some implementations, a received rule condition or rule sub-conditionportion may use a pre-defined function or other types of tools providedto the user to aid the user in identifying a condition to be satisfiedin order for the action identified in the execution portion of a rule tobe taken.

Similarly, the user accesses a user interface that enables a user toassign a rule to one or more rule collections, and, when necessary,create or revise rule collection information. The user-enteredinformation is received by the processor and stored as rule collectioninformation entries and link information entries, all of which may beimplementations of data structures 200A and 200B of FIGS. 2A and 2B.

The user accesses a user interface that enables a user to assign a rulecollection to an external execution point. The user-entered informationis received by the processor and stored as a link information entry thatassociates the rule collection with an external execution point, whichmay be implementation of link information 265 of data structure 200B ofFIG. 2B. The user also accesses a user interface that enables a user toassign an external execution point to an application execution point.The user-entered information is received by the processor and stored asa link information entry makes the association. For example, theprocessor may create an entry of link information 260 of data structure200B of FIG. 2B. The user is able to continue creating and revising rulecollection information, rule information, rule condition information,and rule sub-condition information as well as identifying associationsof such information, associations of rule collections to externalexecution points, and associations of external execution points withapplication execution points until the user has completed defining thecustom process.

FIGS. 4 and 5 illustrate an example of a user interface 400 that may bedisplayed to a user who is defining a rule and rule collectioninformation. The user interface 400 includes a rule collection window410 that displays a list 415 of rule collections 417A-417E thatpreviously have been defined using the user interface 400. Ruleidentifiers that are associated with some of the rule collections (i.e.,417A-417C) in the list 415 are visible in the rule collection window410, but rule identifiers associated with other of the rule collections(i.e., 417D and 417E) in the list 415 are not visible in the rulecollection window 410. In particular, rules identifiers 419A-419Cincluded in the rule collection 417A, rule identifiers 419D-419Hincluded in the rule collection 417B, and rule identifiers 4191-419Jincluded in the rule collection 417C are visible in the list 415. Incontrast, rule identifiers are not displayed for rule collections 417Dand 417E. The user is able to use the user interface 400 to controlwhether the rules for a particular rule collection are visible. Forexample, a user may toggle the display of rules—that is, hide rules thatare displayed in the list 415 or show rules that are not displayed inthe list 415—by using a pointing device to click-on the displayedidentifier for a particular rule collection. Thus, the user may hiderules identifiers 419A-419C by activating the rule collection identifier417A, and the user may show rule identifiers for the rule collectionidentifier 417E by activating the rule collection identifier 417E.

The list 415 displayed in the rule collection window 410 includes anindication 421A or 421B of the type of business object that isassociated with each displayed rule collection. In particular, the list415 displays the name of the type of business object as the indication421A or 421B. Under each name of the business object type 421A or 421B,the rule collections that are applied to the business object type aredisplayed. In particular, rule collections 417A and 417B are applied toa sales order, as shown by the indication 421A. Similarly, rulecollections 417C-417E are applied to a sales opportunity, as shown bythe indication 421B. The user is able to use the user interface 400 tocontrol whether the rule collections for a particular business objecttype are visible. For example, a user may toggle the display of rulecollections—that is, hide rule collections that are displayed in thelist 415 or show rule collections that are not displayed in the list415—by using a pointing device to activate the indication 421A or 421Bof a business object.

The display of the rules in context with an associated rule collectionand business object type may be useful. For example, a user is able toview all of the rule collections that are associated with a particularbusiness object type.

The rule collection window 410 also includes a control 427 forinitiating a process to create a new rule and a control 428 forinitiating a process to create a new rule collection, as described morefully below. In the illustration of the user interface 400, rule 419A isselected, as illustrated by box 429 used to highlight the selected rule419A in the rule collection window 410.

The user interface 400 also includes a rule definition window 430 thatdisplays information related to the particular rule highlighted in therule collection window 410. The user indicates that the rule definitionwindow 430 is to be displayed by activating the rule definition tabcontrol 432, which may be accomplished by clicking-on the ruledefinition tab control 432 with a pointing device. In contrast, when auser selects the rule collection information tab control 434, a rulecollection information window 530 is displayed, as illustrated in FIG. 5and described more fully below.

The rule definition window 430 includes a rule identifier 435 or anothertype of title or name for the selected rule 419A The rule definitionwindow 430 also includes rule condition information 440 and ruleexecution information 450 for the selected rule 419A.

More particularly, rule condition information 440 displays the rulecondition identifier 442 of a rule condition that is associated with theselected rule 419A or enables a user to show all rule conditions thatare associated with the selected rule 419A by activating control 444.When activated, control 444 causes a rule condition list to bedisplayed.

The rule condition information 440 also includes a list 445 of the rulesub-conditions that are included in the rule condition identified byrule condition identifier 442. A user may identify sub-conditions to beassociated with the rule condition by activating the add control 447.The add control 447 is operable to display a list of previously definedsub-conditions from which the user may select.

In some implementations, the rule condition information 440 also maypermit a user to identify whether all, or only one, of the components ofthe rule condition—that is, rule sub-conditions—need to be satisfied forthe actions identified in the rule execution portion 450 are performedwhen the rule is executed.

The rule condition information 440 also includes a control 449 fordefining a new rule condition component. For example, a pop-up windowmay be displayed from which the user identifies the type of rulecondition component to be added to the rule condition information 440.Examples of types of rule condition components include a predefinedrule, text, and a predefined function (or other type of computerprogram).

The rule execution information displays a rule execution portionpreviously defined for the selected rule 419A or enables a user toidentify a rule execution portion for the selected rule 419A. As shown,the user may select one of a list 452 of predefined functions 452A-452Cor define a new computer program by selecting control 455. The control455 enables a user to identify a function, script, computer program, orother type of instruction collection. The listed functions may be, forexample, a list of predefined functions 152 of FIG. 1. The indicatedcomputer program, for example, may be an executable computer programthat is compiled and ready to run, an interpreted computer program thatrequires additional translation of the instructions of the program to beexecuted, or a script that can be directly executed by a computerprogram that understands the scripting language in which the script iswritten.

The rule definition window 430 also includes a customizing dataattributes window 460 that enables a user to select a type of customattributes from a drop-down list 462. In some implementations, the useris permitted to select one or more custom-defined attributes, such ascustomized data 134 in FIG. 1.

A user may use the user interface 400 to define or revise a rule. Forexample, in response to a user activating the create new rule control427, a rule definition window 430 is displayed for which no ruleinformation is displayed. The user may enter a rule identifier 435 andan optional description 436 for the rule. In some implementations, therule identifier 435 need not necessarily be assigned by a user and,instead, may be assigned by a process executed by the processordisplaying the user interface 400. The rule identifier 435 is used toidentify the particular rule in the list of rule collections shown inthe rule collection window 410.

The user identifies the rule condition portions and rule executionportions using the rule condition window 440 and the rule executionwindow 450, respectively. The user also identifies displayable data tobe associated with the rule using the displayable data window 460.

Referring now to FIG. 5, the display of the rule collection informationwindow 530 is controlled through the selection by a user of the rulecollection information tab control 434. The rule collection informationwindow 530 that displays information related to the particular rulecollection that is associated with which the rule 419A highlighted inthe rule collection window 410.

The rule collection information window 530 includes a rule collectionidentifier 535 or another type of title or name for the rule collection417A that is associated with the rule collection associated with theselected rule 419A. The rule information collection window 530 alsodisplays, or enables a user to select, a type 540. Here, the type 540enables a user to select one of multiple types of business objectspresented when a drop down control 542 is selected. A description of therule collection is presented in description window 545, and a list ofthe rules that are associated with the rule collection is presented inrule list window 550.

FIG. 6 illustrates a process 600 for executing a business process ruledefined by a user. The process 600 may be performed by one or moreprocessors in a system, such as, for example, the system 100 of FIG. 1.The processor is directed by a method, script, or other type of computerprogram that includes executable instructions for performing the process600. Examples of such a collection of executable instructions includethe execute rules process 156 of FIG. 1. The process 600 may beinitiated when the execution point associated with the rule collectionis detected, such as by the process 138 to detect an execution point ofFIG. 1. The process 600 is performed for the particular business object(such as a particular sales order or a particular return request) thatis being processed. In some implementations, the process 600 also may bemanually initiated by a business analyst, a system administrator oranother type of user who desires to execute, for a particular businessobject, the rules associated with a particular rule collection.

The processor expands the rules in the rule collection that includereferences to other rules in the condition portion of the rule (step610). This may be accomplished, for example, by replacing a reference toa rule in a condition portion with the condition portion of thereferences rule, and repeatedly doing so until all rule references havebeen replaced with the respective condition portion of the referencedrule. For example, each rule condition that relates to an executionportion of a rule may be expanded to include the rule sub-conditionsthat are referenced by the rule condition. The processor then identifiesa particular rule in the rule collection to process (step 620). In someimplementations, each rule may be associated with an order indicator,and, in such a case, the rules associated with the rule collection areprocessed based on the order indicator associated with each rule.

The processor then determines whether the condition portion of the ruleis met (step 630), and, only when the condition is met, the processorexecutes the instructions identified by the execution portion of therule (step 640). For example, a computer program that is identified inthe execution portion of the rule is initiated. The computer programtypically returns a status indicative of the results of the executedinstructions. For example, when a return request is processed, anexecution status for each rule is returned where the execution statusindicates whether the return request is approved based on the rule.Examples of execution status for a rule executed for a return requestinclude approved for an approved return, rejected for a rejected return,or manual investigation for a return request that has been identified asneeding manual investigation to determine whether the return is approvedor rejected.

The processor then generates a rule execution protocol entry thatdescribes the rule and results of the rule processing (step 650). Forexample, using the data structure 200 of FIG. 2 to illustrate, theprocessor generates an identifier 252, stores the rule identifier of therule being processed as the rule identifier 254, stores the businessobject identifier for the particular business object being processed inthe business object identifier 256, stores an indication of whether thecondition was met in indicator 258, and stores an indication ofexecution status in execution status 260 for the rule execution protocolentry. The processor also may access and store customer-specific data262 associated with the business object in the rule execution protocolentry. The inclusion of customized or customer-defined data in the ruleexecution protocol may help a user to extend the rule protocol by addingcustomer data to the rule protocol. That is, to specify data to bestored in the rule protocol entry for an executed rule. Then, when therule protocol entry is displayed the customer data values also aredisplayed and available to help the user determine why the rule failedto execute.

The processor may store an activation status 264 in the rule executionprotocol entry indicating that the rule is to be executed for thebusiness object. In this example, the rule execution protocol entryshows all rules (including rules for which the condition portion was notsatisfied so that the execution portion was not executed). The ruleexecution protocol entry also shows status to indicate whether theexecution portion was executed.

In some implementations, a rule execution protocol entry may be createdonly when the execution portion of the rule executes—that is, thecondition portion is met—or may be created only when a particularexecution status (e.g., manual investigation, failed, or rejected) isreturned from the computer program executed in step 640.

The processor may create a notification of manual investigation (step660). For example, when the computer program executed in step 640returns an execution status that indicates that manual investigation isrequired, the processor may create an appropriate notification. In someimplementations, any declined/rejected transaction may result in anotification of manual investigation. In some implementations, thenotification may be in the form of a workflow item that is automaticallyrouted to a person having an appropriate role (such as a businessanalyst for return processing role, a human resource analyst role, afinancial analyst role, or a quality assurance role) for follow-up usingcomputer-supported manual processing. To do so, the processor may createa workflow item, may identify a particular user to be assigned theworkflow item to handle, and may send the workflow item to theidentified user. In some implementations, a role (rather than aparticular user) may be identified. Additionally or alternatively, anorganizational model of users, organizations, and/or roles may be usedto identify a user to whom the workflow item is to be assigned.

When there are more rules in the rule collection to process (step 665),the processor identifies another rule (step 620) and continues aspreviously described. The determination whether there are more rules toprocess may be based, for example, on whether all of the rules in therule collection have been processed. The determination also may be basedon whether a previously executed rule returned a particular executionstatus. For example, it may be useful for a rule execution process tostop processing rules for a business object when one of the rules hasreturned a particular value, such as when a rule indicates that thereturn request is to be rejected. When the determination is made thatthere are no more rules to process (step 665), the process 600 ends.

FIG. 7 illustrate an example of a user interface 700 that is displayedto a user who reviewing the results of a rule executed with respect to aparticular business object. For example, the user interface may displaya rule execution protocol entry, such as rule execution protocolinformation 250 described in FIG. 2.

More particularly, the user interface 700 includes a rule executionprotocol window 730 that presents rule execution protocol entries forrules processed for a particular business object. The rule executionprotocol window 730 includes the rule execution protocol identifier 732that uniquely identifies the entry and a business object identifier 740that identifies the business object processed by the rules listed in therule window 750. The rule window 750 lists, in tabular form, each of therules executed for the particular business object 740. In general, therule window 750 identifies the rule identifier 760, an indication 765whether the rule conditions (and any sub-conditions) of the rule wassatisfied and, when the condition was satisfied, an execution status 768that resulted from the execution portion. Custom data values 770 and 772are displayed when there is user-defined data associated with the rule,such as one or more custom attributes 227 in FIG. 2. The activationstatus 755 of the rule as to the particular business object identified740 also is displayed. As shown, the activation status 755 is a checkboxthat may be activated, or deactivated, by the user to control whetherthe rule is applied to the particular business object identified 740.

As shown in the example of user interface 700, the processor thatexecuted the rules for the business object identified by business objectidentifier 740 stopped executing rules for the business object 740 afterthe rule X.52 returned an execution status of rejected. As such, thereis not a rule execution protocol information other than the ruleidentifier for the subsequent rule (i.e., rule X.53) for display in thetable window. The rule execution protocol window 730 also includes acontrol 775 to expand the information presented to includesub-conditions, as shown in FIG. 8. When expanded, the rule executionprotocol window 730 in the user interface 800 in FIG. 8 also includesrows of protocol execution entries for conditions (as shown in rows 760Aand 760C) and protocol execution entries for sub-conditions (as shown inrows 760B and 760D). The user interface 800 also includes a control 778to show rules without displaying protocol entries for rule conditionsand sub-conditions that were executed for the rules, as previouslydescribed with respect to FIG. 7.

A user may use the user interfaces 700 and 800 to view rule executionprotocol entries to help the user investigate a problem with ruleexecution. The user interfaces 700 and 800 may help a user toinvestigate why a rule failed to execute or other types of unexpectedresults. The user interface 700 may be used to determine whether allrules executed and the results of each executed rule, which, in turn,may help the user to understand the unexpected results. For example, auser may view customized data that is relevant, determine whether therule condition was satisfied, and determine the execution status for therule when the rule has been executed. The user is able to selectivelydeactivate the rule as to the business object and re-run the rule forthe business object. In some implementations, the user may control thelevel of information presented—such as by displaying only rules, rulesand rule conditions, and/or rules, rule conditions and rulesub-conditions.

FIG. 9 illustrates a process 900 for manual investigation of the resultsof execution of a business process rule. The process 900 may beperformed by one or more processors in a system, such as, for example,the system 100 of FIG. 1. The processor is directed by a method, script,or other type of computer program that includes executable instructionsfor performing the process 900. Examples of such a collection ofexecutable instructions include the process 159 of FIG. 1. The process900 may be initiated when a business analyst or other type of usermanually initiates the process 900.

The processor displays a list of manual investigation items for a user,typically the user who initiated the process 900 (step 910) andreceives, from the user, a selection of a manual investigation item(step 920). The processor displays the manual investigation item (step930).

The user may take one or more appropriate actions with regard to themanual investigation item. For example, the user may identify a statusor state to be associated with the manual investigation item, in whichcase the processor receives and stores the identified state of themanual investigation item entered by the user (step 940). For example,after performing the manual investigation, the user may determine thatthe item requested by a customer to be returned may be returned or maynot be returned. The state identified relates to the return request—thatis, the processing of the business object and does not relate to thestatus of a particular rule.

The user also may enter a comment, in which case the processor receivesand stores the comment entered by the user (step 950). The comment maybe displayed for other users who subsequently view the manualinvestigation item.

The user also may indicate that the manual investigation item is to beforwarded to another user, in which case the processor forwards themanual investigation item to the indicated user (step 960).

When the user indicates that manual investigation is complete (step965), the process 900 ends. Otherwise, the processor displays the listof manual investigation items from which the user may select (steps 910and 920), and continues as described previously.

FIG. 10 depicts an example of a user interface 1000 that is displayed toa user who is investigating unexpected results of executing a rule withrespect to a business object. More particularly, the user interface 1000may be displayed to a user who is investigating why a return request wasnot approved by a return request process defined by user-defined rules.

The user interface 1000 includes a window 1010 that displays a list 1015of manual investigation items that have been identified. The list 1015organizes the manual investigation items (here, return requests1017A-1017C) based on a category 1018 of investigation items.

In the illustration of the user interface 1000, return request 1017B isselected, as illustrated by the box 1019 used to highlight the selectedreturn request 10173B.

The user interface 1000 also includes a manual investigation window 1030that displays information related to the particular manual investigationitem highlighted in the list 1015 of manual investigation items. Themanual investigation window 1030 includes an identifier 1032 for theselected item 1017B. The manual investigation window 1030 also includesbusiness object information 1035 related to the sales order from whichan item is to be returned, and return information 1040 that informationrelated to the return request.

The manual investigation window 1030 includes an indication 1045 as tothe return status of the return request. Examples of return statusinclude manual investigation indicated, return approved, returneddisapproved or rejected, and return finally rejected. The status ofreturn finally rejected indicates that a subsequent return request isnot permitted to be made by the customer.

The manual investigation window 1030 also includes a select-state window1050 that enables a user to display, by activating control 1052,selectable options of return status. As shown, an approved status 1052A,a rejected status 1052B, and a finally rejected status 1052C arepresented for selection by the user.

The manual investigation window 1030 includes a comments window 1055that presents any comments entered in associated with the investigationitem. The comments displayed in the comments window 1055 may include,for example, comments entered using process 900 in FIG. 9.

The manual investigation window 1030 includes controls 1070. A control1072 is operable to enable a user to identify a user to whom the itemshould be sent for further investigation. Optional controls 1074-1078enable the user to display information related to the item orinformation that may be helpful in determining whether the returnrequest may be accepted. The controls include controls for displayingrule execution protocol information (by using control 1074), sales orderinformation (by using control 1076), product information (by usingcontrol 1077) and customer information (by using control 1078).

The invention can be implemented in digital electronic circuitry, or incomputer hardware, firmware, software, or in combinations of them. Theinvention can be implemented as a computer program product, i.e., acomputer program tangibly embodied in an information carrier, e.g., in amachine-readable storage device or in a propagated signal, for executionby, or to control the operation of, data processing apparatus, e.g., aprogrammable processor, a computer, or multiple computers. A computerprogram can be written in any form of programming language, includingcompiled or interpreted languages, and it can be deployed in any form,including as a stand-alone program or as a module, component,subroutine, or other unit suitable for use in a computing environment. Acomputer program can be deployed to be executed on one computer or onmultiple computers at one site or distributed across multiple sites andinterconnected by a communication network.

Method steps of the invention can be performed by one or moreprogrammable processors executing a computer program to performfunctions of the invention by operating on input data and generatingoutput. Method steps can also be performed by, and apparatus of theinvention can be implemented as, special purpose logic circuitry, e.g.,an FPGA (field programmable gate array) or an ASIC (application-specificintegrated circuit).

Processors suitable for the execution of a computer program include, byway of example, both general and special purpose microprocessors, andany one or more processors of any kind of digital computer. Generally, aprocessor will receive instructions and data from a read-only memory ora random access memory or both. The essential elements of a computer area processor for executing instructions and one or more memory devicesfor storing instructions and data. Generally, a computer will alsoinclude, or be operatively coupled to receive data from or transfer datato, or both, one or more mass storage devices for storing data, such as,magnetic, magneto-optical disks, or optical disks. Information carrierssuitable for embodying computer program instructions and data includeall forms of non-volatile memory, including by way of examplesemiconductor memory devices, such as, EPROM, EEPROM, and flash memorydevices; magnetic disks, such as, internal hard disks or removabledisks; magneto-optical disks; and CD-ROM and DVD-ROM disks. Theprocessor and the memory can be supplemented by, or incorporated inspecial purpose logic circuitry.

A number of implementations of the invention have been described.Nevertheless, it will be understood that various modifications may bemade without departing from the spirit and scope of the invention.Accordingly, other implementations are within the scope of the followingclaims.

1. A computer program product tangibly embodied in an informationcarrier for defining a custom computer-executed business process for aparticular business enterprise, the computer program product comprising:a generic component that includes instructions that, when executed,cause transaction data to be processed in a manner that is applicable tomany different business enterprises; a rule handling component thatincludes data structures and instructions that, when executed, enable aperson to define information that controls the manner of processingtransaction data that is applicable to a particular business enterprise,wherein: the data structures comprising: a rule collection datastructure to store rule collection data; a rule data structure to storerule data wherein: a rule entry in the rule data structure includes anexecution portion that identifies processing of transaction data to beperformed when a rule condition associated with the rule entry is met;and at least one entry in the rule data structure relates to at leastone entry in the rule collection data structure; and a rule conditiondata structure to store rule condition data wherein: a rule conditionentry in the rule condition data structure includes a condition portionthat defines conditions for which the execution portion of a relatedrule entry is to be executed; and at least one entry in the rulecondition data structure relates to at least one entry in the rule datastructure; and the instructions that, when executed, cause the rulehandling component to perform steps comprising: enabling the person toidentify information for storage in entries in i) the rule collectiondata structure, ii) the rule data structure, and iii) the rule conditiondata structure; and enabling the person to associate at least one entryin the rule collection data structure with an execution point in atransaction process identified in the generic component.
 2. The computerprogram product of claim 1 further comprising: a collection link datastructure to store collection link data wherein a collection link entryin the collection link data structure includes an association between arule entry in the rule data structure and a rule collection entry in therule collection data structure; and instructions for the rule handlingcomponent that, when executed, cause the rule handling component toenable the person to associate the rule entry in the rule data structurewith the rule collection entry in the rule collection data structure. 3.The computer program product of claim 1 further comprising: a rule linkdata structure to store rule link data wherein a rule link entry in therule link data structure includes an association between a rule entry inthe rule data structure and a rule condition entry in the rule conditiondata structure; and instructions for the rule handling component that,when executed, cause the rule handling component to enable the person toassociate the rule entry in the rule data structure with the rulecondition entry in the rule condition data structure.
 4. The computerprogram product of claim 1 further comprising: a rule sub-condition datastructure to store rule sub-condition data wherein: a rule sub-conditionentry in the rule sub-condition data structure includes a sub-conditionportion that defines a sub-condition that is associable with a rulecondition for which the execution portion of a related rule entry is tobe executed; and at least one entry in the rule sub-condition datastructure relates to at least one entry in the rule condition datastructure; and instructions for the rule handling component that, whenexecuted, cause the rule handling component to enable the person toidentify information for storage in entries in the rule sub-conditiondata structure.
 5. The computer program product of claim 4 furthercomprising: a rule condition link data structure to store rule conditionlink data wherein a rule condition link entry in the rule condition linkdata structure includes an association between a rule condition entry inthe rule condition data structure and a rule sub-condition entry in therule sub-condition data structure; and instructions for the rulehandling component that, when executed, cause the rule handlingcomponent to enable the person to associate the rule condition entry inthe rule condition data structure with the rule sub-condition entry inthe rule sub-condition data structure.
 6. The computer program productof claim 1 further comprising: an application execution point datastructure to store application execution point data wherein an entry inthe application execution point data structure identifies an executionpoint in a transaction process identified in the generic component; anexternal execution point data structure to store external executionpoint data wherein: at least one entry in the external execution pointdata structure relates to at least one entry in the rule collection datastructure, and the at least one entry in the external execution pointdata structure relates to at least one entry in the applicationexecution point data structure; and instructions for the rule handlingcomponent that, when executed, cause the rule handling component toenable the person to associate at least one entry in the rule collectiondata structure with at least one entry in the external execution pointdata structure.
 7. The computer program product of claim 6 furthercomprising instructions for the rule handling component that, whenexecuted, cause the rule handling component to enable the person toassociate at least one entry in the external execution point datastructure with at least one entry in the application execution pointdata structure.
 8. The computer program product of claim 7 furthercomprising: an external link data structure to store external executionpoint link data wherein an entry in the external link data structureincludes an association between an entry in the external execution pointdata structure and a rule collection entry in the rule collection datastructure.
 9. The computer program product of claim 7 furthercomprising: an application link data structure to store applicationexecution point link data wherein an entry in the application link datastructure includes an association between an entry in the externalexecution point data structure and an entry in the application link datastructure.
 10. The computer program product of claim 1 furthercomprising: a second generic component that includes instructions that,when executed, cause transaction data applicable to the second genericcomponent to be processed in a manner that is applicable to manydifferent business enterprises; and the instructions that, whenexecuted, cause the rule handling component to perform steps comprising:enabling the person to associate at least one entry in the rulecollection data structure with an execution point in a transactionprocess identified in the second generic component.
 11. A computersystem for defining a custom computer-executed business process for aparticular business enterprise, the system comprising: a rule repositoryincluding data structures, the data structures comprising: a rulecollection data structure to store rule collection data; a rule datastructure to store rule data-wherein: a rule entry in the rule datastructure includes an execution portion that identifies processing oftransaction data to be performed when a rule condition associated withthe rule entry is met; and at least one entry in the rule data structurerelates to at least one entry in the rule collection data structure; anda rule condition data structure to store rule condition data wherein: arule condition entry in the rule condition data structure includes acondition portion that defines conditions for which the executionportion of a related rule entry is to be executed; and at least oneentry in the rule condition data structure relates to at least one entryin the rule data structure; and executable software comprising: ageneric component that includes instructions that, when executed, causetransaction data to be processed in a manner that is applicable to manydifferent business enterprises, and a rule handling component thatincludes instructions that, when executed, cause the rule handlingcomponent to perform steps comprising: enabling a person to identifyinformation for storage in entries in i) the rule collection datastructure, ii) the rule data structure, and iii) the rule condition datastructure; and enabling the person to associate at least one entry inthe rule collection data structure with an execution point in atransaction process identified in the generic component.
 12. The systemof claim 11 further comprising: a collection link data structure tostore collection link data wherein a collection link entry in thecollection link data structure includes an association between a ruleentry in the rule data structure and a rule collection entry in the rulecollection data structure; and instructions for the rule handlingcomponent that, when executed, cause the rule handling component toenable the person to associate the rule entry in the rule data structurewith the rule collection entry in the rule collection data structure.13. The system of claim 11 further comprising: a rule link datastructure to store rule link data wherein a rule link entry in the rulelink data structure includes an association between a rule entry in therule data structure and a rule condition entry in the rule conditiondata structure; and instructions for the rule handling component that,when executed, cause the rule handling component to enable the person toassociate the rule entry in the rule data structure with the rulecondition entry in the rule condition data structure.
 14. The system ofclaim 11 further comprising: a rule sub-condition data structure tostore rule sub-condition data wherein: a rule sub-condition entry in therule sub-condition data structure includes a sub-condition portion thatdefines a sub-condition that is associable with a rule condition forwhich the execution portion of a related rule entry is to be executed;and at least one entry in the rule sub-condition data structure relatesto at least one entry in the rule condition data structure; andinstructions for the rule handling component that, when executed, causethe rule handling component to enable the person to identify informationfor storage in entries in the rule sub-condition data structure.
 15. Thesystem of claim 14 further comprising: a rule condition link datastructure to store rule condition link data wherein a rule conditionlink entry in the rule condition link data structure includes anassociation between a rule condition entry in the rule condition datastructure and a rule sub-condition entry in the rule sub-condition datastructure; and instructions for the rule handling component that, whenexecuted, cause the rule handling component to enable the person toassociate the rule condition entry in the rule condition data structurewith the rule sub-condition entry in the rule sub-condition datastructure.
 16. The system of claim 11 further comprising: an applicationexecution point data structure to store application execution point datawherein an entry in the application execution point data structureidentifies an execution point in a transaction process identified in thegeneric component; an external execution point data structure to storeexternal execution point data wherein: at least one entry in theexternal execution point data structure relates to at least one entry inthe rule collection data structure, and the at least one entry in theexternal execution point data structure relates to at least one entry inthe application execution point data structure; and instructions for therule handling component that, when executed, cause the rule handlingcomponent to enable the person to associate at least one entry in therule collection data structure with at least one entry in the externalexecution point data structure.
 17. The system of claim 16 furthercomprising instructions for the rule handling component that, whenexecuted, cause the rule handling component to enable the person toassociate at least one entry in the external execution point datastructure with at least one entry in the application execution pointdata structure.
 18. The system of claim 17 further comprising: anexternal link data structure to store external execution point link datawherein an entry in the external link data structure includes anassociation between an entry in the external execution point datastructure and a rule collection entry in the rule collection datastructure.
 19. The system of claim 17 further comprising: an applicationlink data structure to store application execution point link datawherein an entry in the application link data structure includes anassociation between an entry in the external execution point datastructure and an entry in the application link data structure.
 20. Thesystem of claim 11 further comprising: a second generic component thatincludes instructions that, when executed, cause transaction dataapplicable to the second generic component to be processed in a mannerthat is applicable to many different business enterprises; and theinstructions that, when executed, cause the rule handling component toperform steps comprising: enabling the person to associate at least oneentry in the rule collection data structure with an execution point in atransaction process identified in the second generic component.